NMC 2018Managing Customer’s Experience across Contemporary & Diverse Touchpoints
Conference Aim & Context
Firms build great customer experiences on solid strategies that people sharing a common vision execute. But most companies will find that their employees and executives lack a shared understanding of this vision. And it’s no surprise, given the propensity for dense strategy presentations and graphics that leave audiences befuddled. This conference aims towards managing customer experience (CX) focusing on various touchpoints and help practitioners to break the cycle and choose the right medium to communicate their experience vision. Therefore, it is now important to identify some of the major factors triggering the experiential change in marketing practices. The conference deals with the informative discussions including business experience sharing in form of research papers/case(s) and live discussions.
Business experts are expected to participate and contribute knowledge for both the partner’s Industry/academia. This is the sole responsibility of Business Schools to keep the faculty and students updated with ongoing business practices. The conference is planned to discuss the contemporary management practices in context of creating and discussing the roadmap for future.
Dr. Nimit Gupta | +91 9810955133
Dr. Sudhir Rana |+91 8901402131
Prof. Arpan Anand | +91 7015311816
Dr. Ekta Singhal | +91-9811656107